male's Privacy Policy
Your personal information is very important to us. This policy provides a full explanation of how male collects information, what it is used for, and how securely it is stored.
This Privacy Policy ("Policy") applies to users ("you" or "user") of the male website and services. By creating an account or using our services on male, you are considered to have agreed to the terms of this Policy. To learn about the overall terms of using our services, please read our Terms and Conditions.
male provides services exclusively for adult users aged 21 and above. Information from minors (under 21) is not knowingly collected. We believe transparency and honesty are the best way to earn user trust, which is why this policy is written in simple, clear language.
1. Types of Information Collected
male collects different types of information — some is provided directly by you, and some is collected automatically. A detailed breakdown of both types is given below.
A Information You Provide
- Full name, date of birth, email address, and mobile number at the time of account registration.
- Relevant details from your national ID or other government-issued identity documents for identity verification.
- Payment information provided during deposits and withdrawals — such as your bKash, Nagad, Rocket, or Upay account number.
- Your messages and related information when you contact customer support.
- Any other information you voluntarily provide, such as profile updates or preference settings.
B Automatically Collected Information
- IP address, device type, operating system, and browser information.
- Log data related to site visits, time spent on pages, click patterns, and sessions.
- Information collected through cookies and similar tracking technologies (see Section 6 for details).
- Gaming activity and transaction history, which is used to ensure account security.
2. Purpose of Using Information
male uses your information only for specific and legitimate purposes. Your information is not used beyond the purposes listed below.
- Creating and managing accounts and ensuring identity verification.
- Processing deposits, withdrawals, and other financial transactions.
- Providing applicable bonuses and promotional offers and ensuring VIP benefits.
- Meeting obligations related to anti-money laundering and fraud detection.
- Providing customer support and resolving complaints.
- Improving platform performance and resolving technical issues.
- Fulfilling responsible gaming obligations and assisting users when needed.
Important Note: male never sells your personal information to third parties. Information is used solely for the service-related purposes described in this policy.
3. Information Sharing and Disclosure
male may share information with selected third parties in limited and specific circumstances. Data protection is given priority in every such case.
A Service Provider Partners
male works with trusted service providers for payment processing, technical infrastructure, and customer service operations. These partners can only access information for their designated tasks and are required to comply with our data protection policy.
B Legal Obligations
Based on court orders, government directives, or legal obligations, male may provide necessary information to authorities. Even in such disclosures, the amount of information shared is kept to a minimum.
C Security and Fraud Prevention
Limited information may be exchanged with specific technology partners to ensure account security and detect fraudulent activity. This is done entirely in your interest.
4. Information Storage and Security
male follows industry-standard technologies and processes to keep your information safe. All data transmissions are secured using SSL (Secure Socket Layer) encryption.
Your information is stored for as long as your account is active or as needed to provide services. To meet legal obligations, certain information may be retained for a legally specified period even after an account is closed.
- All sensitive information is stored in encrypted form.
- Payment information is kept on secure servers and regular security audits are conducted.
- Firewall and access control systems are in place to prevent unauthorized access.
- Our staff operate under strict confidentiality agreements.
In the event of a data breach, male will notify affected users as quickly as possible and take the necessary steps to bring the situation under control.
5. Your Rights and Controls
As an account holder on male, you have the following rights regarding your personal information. Contact our customer support to exercise these rights.
A Right to Access Information
You can request a copy of the information stored in your account.
B Right to Correct Information
If there is incorrect or incomplete information in your profile, you can request a correction.
C Right to Delete Information
In certain circumstances — such as when closing your account — you can request deletion of your information, subject to legal obligations.
D Right to Object to Processing
You have the right to object to marketing communications or certain types of data use.
As part of complying with male's Responsible Gaming Policy, you can request limits on your account or ask for it to be temporarily suspended.
6. Cookies and Tracking Technologies
The male website uses various types of cookies and similar technologies. Cookies are small text files stored on your device that help improve the functionality of the site.
A Essential Cookies
These cookies are essential for the core functionality of the site. Maintaining login sessions, ensuring security, and saving language preferences fall under this category. They cannot be disabled because the site will not work properly without them.
B Analytics Cookies
Analytics cookies are used to understand how users use the site. This information helps improve the quality of the service. These cookies do not personally identify you.
C Cookie Controls
You can manage cookies through your browser settings. However, disabling essential cookies may limit some features of the site.
7. Protection of Minors' Information
male provides services exclusively for adults aged 21 and above. Information is not intentionally collected from anyone under the age of 21. Age is verified during the registration process.
If you suspect that a minor's information has been accidentally collected, please notify our support team immediately — the information will be deleted.
8. Third-Party Links and Services
The male platform may have connections to certain third-party payment gateways or game providers. These third parties have their own privacy policies and male is not responsible for their data practices. However, we only work with trusted partners.
9. Changes to This Policy
male may update this Privacy Policy when needed. If significant changes are made, you will be notified via your registered email or through a site notification. The date of the latest update is always shown at the top of this page.
Continued use of the service after a policy change will be considered as your acceptance of the updated policy. You are advised to check this page regularly. You can also visit the FAQ section for the overall terms of using the site.
10. Contact and Complaints
If you have any questions, concerns, or complaints about this Privacy Policy, please contact the male customer support team. Our support is available in Bengali and English, seven days a week, 24 hours a day.
- Live Chat: Directly from the support icon on the site.
- Email: [email protected]
We will review your request as quickly as possible and take the necessary steps.